Last updated: October 2026

Your privacy

PranaMassage keeps as little personal information as possible. We don’t keep client files, health records or treatment notes, and we don’t run a mailing list. The only details we use are the ones you send to make a booking, such as your name, phone number or email. We use them only to arrange and confirm your appointment, and we don’t share them with anyone or use them for marketing. Our website uses no advertising or tracking cookies. If you’d like any message or detail you’ve sent us deleted, just ask.

Contact: customerservices@pranamassage.net, or call or text 07909 147494.

Bookings and communication

We reply to enquiries as soon as possible, often straight away, and we ask that you reply promptly too so your appointment can be confirmed. The phone number is a business line for enquiries and bookings only.

Cancellations

Please give at least 24 hours’ notice to cancel or change an appointment. If you cancel with less than 24 hours’ notice, or don’t attend, the full session fee may be charged.

Late arrival

Please arrive on time. If you arrive late, your session may need to be shortened so the next client isn’t kept waiting, and the full fee still applies.

Before your session

• Allergies and sensitivities: please tell us before your session about any allergies or skin sensitivities, especially to massage oils or essential oils.
• Disabilities and access needs: you’re warmly encouraged to tell us about any disability or access need, so we can make your visit as comfortable as possible.
• Pets: there is a cat at home. Please let us know beforehand if this could be a problem for you.
• Feeling unwell: if you have a fever, an infection or a contagious illness, please rebook rather than attend.

Your wellbeing

Our treatments are complementary therapies, not medical treatment, and they don’t replace advice from a doctor. If you feel unwell before or during a treatment, the session will stop, and you should seek medical advice. If you’re pregnant or have a medical condition, please check with your doctor before booking.

Everyone is welcome

PranaMassage is a gay-friendly, LGBTQ+ welcoming space. Every client is treated with respect, and we ask the same of you. Treatments are strictly professional and therapeutic.

Getting here

• Camden, London NW1: close to Camden Town tube station and Camden Road Overground station. There’s also private car parking on Pratt Street.
• Gerakas, Athens: free car parking is available.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.